This customer is a wood pellet fuel exporter in Thailand,he used flat die pellet machine to make pellet fuel.

As he said,he had to shut down every day to troubleshoot,which has a great impact on productivity.

After investigation, he realized that the flat-die pellet machine is mostly used to produce animal feed pellet, while the ring-die pellet machine is more suitable to produce fuel pellet.

We took him to our customer’s production sites to show him the real running of the whole line,finally,of course,we got the order.